Privacy Policies

Updated May30, 2025

This Privacy Policy describes how Behavioral Health Resiliency, PLLC collects, uses, and shares personal information through our website, https://www.behavioralhealthresiliency.com. We are committed to protecting your privacy and handling your personal information with care and transparency.

Information We Collect

We collect personal information from you in various ways when you interact with our website, including:

Information you provide directly: This includes information you submit through forms on our website, such as our "Contact Us" form, appointment request forms, or when you subscribe to our newsletter. This information may include your name, email address, phone number, and any messages or inquiries you submit.
Automatically collected information: When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may use cookies and similar tracking technologies for this purpose. You can learn more about managing cookies in Section 5 below.
Contact Information: When you text us at 6034840035, we collect your mobile phone number.
Communication Information: Records of your communications with us, will be converted into clinical documentation including SMS messages (e.g., "STOP" or "HELP" requests).

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your inquiries: If you contact us through our "Contact Us" form or other means, we will use your information to address your questions, provide requested information, and schedule appointments.
To provide services: If you become a client, we will use your information to provide you with mental health services, including scheduling, billing, and communication related to your care.
To improve our website and services: We may use aggregated or de-identified data to understand how users interact with our website, identify areas for improvement, and enhance our services.
For marketing and communications (with your consent): If you opt-in, we may use your contact information to send you informational updates, newsletters, or promotional messages related to our services.
To comply with legal obligations: We may use and disclose your information as required by applicable laws, regulations, or legal processes.
SMS Messaging: To send you conversational and external messages related to Behavioral Health Resiliency PLLC, as agreed upon by texting our number. This includes responding to "HELP" requests and processing "STOP" requests.
Customer Service: To respond to your inquiries and provide support.
Internal Operations: For our internal business purposes, such as improving our services and understanding customer engagement.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Important Note Regarding SMS Consent and Phone Numbers:

We do not share SMS consent or phone numbers collected for the purpose of SMS messages with any third parties for marketing or promotional purposes. Your phone number, if provided for SMS, will be used solely for the purposes for which you have explicitly consented.

SMS Messaging Opt-In and Types of Messages:

If you provide your phone number through our website, you are giving consent to receive SMS messages, which may include informational updates and promotional content. You can withdraw your consent at any time by replying "STOP" to any message. Standard message and data rates may apply.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and personalize content. You can typically set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Data Security:

To safeguard the personal information we collect, we employ a multi-layered approach incorporating reasonable administrative, technical, and physical safeguards. This includes:

Wix Website Security: Our website is hosted on Wix, and we adhere to their comprehensive security policies, which include measures like SSL encryption, data protection protocols, and regular security updates to protect information processed through our site.
RingCentral Communications Security: We utilize RingCentral for our communication needs, benefiting from their enterprise-grade security features such as encryption for calls and messages, secure data centers, and compliance with industry standards.
ICANotes for Electronic Health Records: For the management of electronic health records, we rely on ICANotes, a system specifically designed with robust security measures and HIPAA compliance at its core, ensuring the confidentiality and integrity of sensitive patient data.

Despite these rigorous efforts, it's crucial to understand that no method of transmission over the internet or method of electronic storage can be entirely secure. Therefore, while we are deeply committed to protecting your personal information, we cannot offer an absolute guarantee of its security.

Your Privacy Choices and Rights:

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Correct inaccuracies in your personal information.
Request deletion of your personal information.
Object to the processing of your personal information.
Withdraw your consent to receive marketing communications.

To exercise any of these rights, please contact us using the contact information provided below.

״If you want to enjoy the rainbow, be prepared to endure the storm.״

- Warren W. Wiersbe (1929-2019)

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please get in touch with us at:

wanda@behavioralhealthresiliency.com
22 Greeley Street, Unit 8B
Merrimack, NH 03054
P: 603-484-0035 | F: 603-825-5620